b8visa Privacy Policy

Who We Are and How to Contact Us

b8visa operates the online casino and sports betting platform available at b8visa.bio, serving registered members across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. For all data-related enquiries, you may contact us at [email protected]. Please include "Privacy Request" in the subject line of your message so our team can route your enquiry correctly.

b8visa acts as the data controller in respect of all personal data collected from members and visitors to the platform. We take our responsibilities as data controller seriously and are committed to processing your data fairly, transparently, and only for the purposes described in this policy.

Legal Basis for Processing Your Data

b8visa processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, settle bets, and provide customer support as part of the service you have contracted with us.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification (Know Your Customer / KYC), anti-money laundering checks, and record-keeping mandated by applicable law.
• Legitimate interests: Processing carried out in pursuit of b8visa's legitimate business interests, including fraud detection, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for marketing communications and optional personalisation features, where you have given us your explicit and freely withdrawable consent.

How We Use Your Personal Data

The personal data b8visa collects is used exclusively for the following purposes:

• Creating, verifying, and maintaining your b8visa member account.
• Processing deposits, withdrawals, and bonus transactions via bKash, Nagad, Rocket, Upay, and partner banks.
• Confirming your age eligibility (21+) and identity in accordance with our responsible gaming obligations.
• Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct.
• Providing customer support and resolving disputes or complaints.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional communications, bonus offers, and personalised recommendations — only where you have opted in to receive them.
• Monitoring gaming behaviour to fulfil our responsible gaming obligations and intervene where patterns of potentially harmful play are identified.
• Improving the functionality, performance, and content of the b8visa platform based on aggregated, anonymised usage data.
• Maintaining records required by applicable law and responding to lawful requests from competent authorities.

Sharing Your Data with Third Parties

b8visa does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may share your data with trusted third-party service providers solely to facilitate the delivery of the b8visa service to you. These providers are contractually obligated to process your data only on our instructions and in accordance with this Privacy Policy. Categories of third parties with whom we may share data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, for the purpose of processing financial transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify member identity and age eligibility.
• Game content providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers to facilitate game delivery. These providers do not receive your full identity data.
• IT and security providers: Cloud hosting, cybersecurity, and fraud prevention vendors who maintain the infrastructure on which b8visa operates.
• Legal and compliance: b8visa may disclose personal data to law enforcement, regulators, or courts where required by applicable law, a valid court order, or in the good-faith belief that such disclosure is necessary to protect the rights, property, or safety of b8visa or its members.

Any cross-border transfer of your personal data to service providers located outside Bangladesh will be subject to appropriate data transfer safeguards to ensure your data receives equivalent protection to that required under applicable Bangladeshi data protection standards.

Cookies and Tracking Technologies

b8visa uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit b8visa.bio. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming settings you have configured.
• Analytics cookies: Anonymised data used to understand how members navigate the platform, which pages are most visited, and where technical errors occur. This data helps us improve the b8visa experience. No personally identifiable information is stored in analytics cookies.
• Marketing cookies: Used only where you have given consent to receive personalised promotional content. You may withdraw this consent at any time via your account preferences.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the b8visa platform.

Data Retention

b8visa retains your personal data for the period necessary to fulfil the purposes described in this policy, and as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied by b8visa are as follows:

• Active account data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the interaction, unless the record relates to an unresolved dispute or legal proceeding.
• Marketing consent records: Retained for as long as you maintain an active subscription to marketing communications, plus two (2) years following any opt-out, as evidence of consent management.

Where data is no longer required for any lawful purpose, b8visa will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

Security of Your Personal Data

b8visa implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and b8visa servers.
• Encrypted storage of sensitive data including identity documents and payment information at rest.
• Role-based access controls ensuring that only authorised personnel with a demonstrable operational need may access member data.
• Regular security audits, penetration testing, and vulnerability assessments of the b8visa platform infrastructure.
• Two-factor authentication (2FA) options for member accounts to provide an additional layer of login security.
• Incident response procedures that include timely notification to affected members in the event of a confirmed data breach that poses a risk to their rights and interests.

While b8visa takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Children and the 21+ Age Policy

b8visa strictly enforces a minimum age requirement of 21 years for all registered members. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or access any gaming content on b8visa.

If b8visa becomes aware that personal data has been collected from a person under the age of 21, we will promptly close the associated account, void any associated transactions, and delete the personal data in question from our systems. If you have reason to believe that a person under 21 has registered on b8visa, please notify us immediately at [email protected].

Changes to This Privacy Policy

b8visa may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Where updates are material, we will notify registered members by email or via a prominent notice on the b8visa platform at least seven (7) days before the revised policy takes effect.

The most current version of this Privacy Policy is always available at b8visa.bio/privacy-policy. We encourage you to review this page periodically. Your continued use of the b8visa platform after any update constitutes your acceptance of the revised Privacy Policy.